At Smokey Mountain Furniture we're dedicated to making sure you feel like part of the family. The following information should answer most of your questions about our store. However, we always look forward to talking to you so please contact us anytime.
CUSTOMER SERVICE
What are your customer service hours and phone number?
The customer service team is available from 10:00 AM to 6 PM Monday, Tuesday, Thursday, Friday, Saturday at (828) 572-2111. You can also email us smokeymountain3281@gmail.com
Who do I call if I have a problem?
We're here to help. Contact our customer service team at (828) 572-2111.
DELIVERY
Does Smokey Mountain charge for delivery?
Prices at Smokey Mountain are some of the cheapest around. We don't hike them up to include any delivery or logistics costs. We use our internal fleet of trucks and our delivery prices only cover our labor and fuel charges to get the furniture to your home or office. We offer two delivery options for your convenience:
Curbside Delivery: With a curbside delivery we will be the means of transporting your new furniture to your home. Our delivery crew will bring your merchandise in boxes or bags (Whichever the manufacturer uses) and get your items as close to your home as possible, Garage or driveway, but will not bring it inside. This keeps the time involved and labor cost low so we can pass those savings onto you!
Inside Delivery: With an inside delivery we offer a premium delivery service. Our Delivery crew will unbox/assemble all merchandise, inspect it to ensure that it is in excellent shape, bring it to your home, set up your new furniture, and haul away the packaging material. Contact the store for more information.
Can I get my furniture the same day as my purchase?
It depends on the item. We have thousands of items on our website and while we would love to carry all of these items, our 40,000 square foot store cannot hold it all. We only carry the best sellers from the website in store. Most other items will have to be ordered. Order times vary depending on the manufacturer. Contact the store for more details.
Can I track my order?
Yes. Call us anytime and we'll be happy to track your order for you. Even though we can provide you with typical arrival times of special order furniture, we can not guarantee any specific timeframe. We work closely with manufacturers and trucking companies to make sure your order arrives as quickly as possible, but there are often factors out of our control that slow down orders such as back ordered product and shipping delays.
Will I be contacted regarding my delivery?
Yes. You will always know when your furniture will arrive. Our warehouse personnel or delivery driver will contact you on the day of your scheduled delivery to make sure someone 18 years or older will be home.
Will you move or haul off my furniture upon delivery of my new furniture?
We do not move any furniture that is already in your home. Space will need to be clear where the new furniture is going.
What if my merchandise is delivered damaged?
While we do our best to make sure this doesn't happen, please understand that furniture is bulky and relatively difficult to transport. Despite careful attention to your product's handling, damages may still occur on rare occasions. Please always check all of your merchandise upon delivery and inform our delivery drivers of any damage and note it on your delivery ticket. If there is a problem, we'll work to fix it as soon as possible.
Can I pick up my furniture?
Yes, customer pickup is available from any of our showrooms. We have warehouse personnel at the store to help you get it loaded and tied down for transport.
PAYMENT
How much do I have to pay down to order my furniture?
You have to pay half of the total sale for us to order your merchandise.
Does Smokey Mountain offer financing?
Yes. We offer several types of financing including no interest financing for up to 12 months.
What forms of payment do you accept?
We accept cash, check, VISA, Master Card, and Discover.
RETURNS, CANCELLATIONS, AND WARRANTIES
What is your cancellation policy?
There are no cancellations or returns once a sale is written. No refunds are possible.
Can I return my merchandise once delivered?
Unfortunately, there are no returns possible. Please make sure to measure your room and doorways prior to purchase.
Does my furniture come with a warranty?
Yes. We only sell name brand furniture that comes with a warranty provided by the manufacturer. If you have a problem with your furniture we'll help you with getting your furniture repaired or replaced as specified by the warranty. Items sold without a warranty include accessories, furniture sold "as is" off one of our showroom floor, and bedding comforters.
